Frequently Asked Questions

Q1: Where is DILIMedic located?
Based in London, shipping globally to ensure everyone can benefit from our health and wellness devices.

Q2: What types of products do you offer?
We specialize in health and wellness devices, including digital thermometers, skin therapy devices, smart health monitors, and personal care gadgets.

Q3: How long does shipping take?
Shipping times vary depending on your location. Typically, orders are delivered within 7-21 business days. Please refer to our shipping policy for more details.

Q4: Can I return a product if I’m not satisfied?
We do accept returns within a certain timeframe under specific conditions. Check our refund policy for more information.

Q5: How do I track my order?
Once your order is processed, we will send a confirmation email with tracking details. You can monitor your order's progress using the provided link. Check the “track your order” page.

Q6: Are the products safe to use?
Yes, all of our products undergo strict quality checks to ensure they are safe and effective for personal use. We recommend following the instructions provided with each device.

Q7: What payment methods do you accept?
We accept all major credit cards and secure payment methods like Visa, Mastercard, American Express and PayPal.

Q8: My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours receiving the order, at support@dilimedic1.com Please provide us with your order number and some photos of the damaged product/s.

Q9: I put the wrong email address on my order, please help!
Please be careful when entering your shipping address, DiliMedic will not be responsible for orders sent to the incorrect delivery address provided by the customer.